Apple Music not playing or downloading songs in the library? You’re not alone

New updates are added at the bottom of this story …….

The original story (published May 03, 2021) follows:

Streaming music has been a charm on Apple devices, thanks to the ecosystem offered by Apple.

Apple Music has even managed to maintain a good user base at a time when Spotify has hegemony in music streaming.

However, users of the app recently came across a bug that prevents things from working the way they should.

According to emerging reports, Apple Music users find it difficult to download or play the songs they want from Apple Music library.

The streaming app sends an error message stating that an internal error has occurred and songs cannot be downloaded or even played in some cases.

Why doesn’t Apple Music allow me to download songs? I miss my Walkman! #Apple

Source (1, 2, 3, 4, 5)

Previously downloaded files are no problem and are only limited to new songs lined up for download that end in error.

In fact, in some cases, the entire playlist would skip without playing the songs.

The initial reports are from the PC version of the Apple Music app, but there are also a few reports of iPhone users who appear to have been affected by the issue after the recent iOS 14.5 update.

This issue goes back a few months without any attention from Apple representatives or support.

In order to keep its user base intact, Apple needs to address the issue as a priority.

apple music logo

In the meantime, sit back and relax as we follow up on this issue, any updates or workarounds will be posted here.

Update 1 (October 23)

10:00 am (IST): Many users are still facing library issues with Apple Music. According to several reports, users are unable to add music to their library in Apple Music or iTunes.

Looking at the multiple reports (1, 2, 3, 4, 5), this appears to be a widespread issue that annoys users across multiple platforms, including Windows, Android, and iOS.

Here are some reports for reference:


Hello, I am unable to add files to Itunes library from my computer. However, I can buy songs and download them from the iTunes Store. (Source)

I have an Apple Music app installed on my Android device, and it was working fine until suddenly I couldn’t add music to my library anymore. It says “added to library” but when I check my library it doesn’t show up. (Source)

To note: We have more such stories in our dedicated Apple section, so be sure to follow them as well.

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