Spotify examines reports that downloaded songs are not playing offline

Spotify, the music streaming service, also lets you download songs. So you can listen to these songs without internet connection.

However, this feature would not work properly. Some Spotify users report that they cannot play previously downloaded music or podcasts (1, 2, 3, 4, 5, 6, 7, 8, 9).

Downloaded songs are not playing offline for some on Spotify

According to reports, even with premium Spotify subscription, it does not allow some users to listen to the songs or podcasts they downloaded. All they get is a perpetual loading screen.

My downloaded music is not playing, I am a premium subscriber. -I uninstalled and reinstalled the app -Downloaded again in “very high” quality -Reset my phone. I can stream without problem but as soon as I download it the song will not play. About 10% of my downloaded music doesn’t have this problem. Has anyone else had this problem.
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I can’t find or listen to downloaded podcasts without an active data connection. When offline, downloaded podcast pages get stuck in a loading screen loop. The same happens with the Your Episodes playlist where the downloaded episodes are stored. I click on one of these playlists to find a downloaded episode and see a spinning wheel followed by an offline message.
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This problem would affect almost the entire user playlist. However, in some cases around 10% of their downloaded songs could still be played normally.

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A workaround that can alleviate the problem

Some users are also reporting a workaround that might help. Basically if you have set the audio quality to “very high” you can try lowering it to “high” or “normal”.

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The above gives rise to suspicion that the issue on Spotify offline mode is related to the audio quality of the songs. But, this is something that has not yet been confirmed.

If you are one of the users affected by the problem, for now you will have to settle for reducing the audio quality of your downloaded songs, until an official solution arrives.

The Spotify team is aware of the problem

The Spotify team has officially confirmed that the reported issue has been escalated. However, no information on the estimated arrival date of a fix has been released.

Hi people,

Thank you for reporting this problem to us.

We have passed your information on to the relevant team, which is currently reviewing it.

If you run into this issue, be sure to click + VOTE and subscribe to the thread to be notified of any developments.
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If there are any new developments on this matter, we will update this article to keep you informed, so stay tuned with us.

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